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CEX: It has been confirmed that the prices of some previously confirmed Futures Trading pairs have been affected by a dramatic decrease in Liquidity, and affected users can contact customer service.
On October 8, according to official news, CEX stated that on October 6, 2025, at 20:23 (UTC), during extreme market fluctuations, the prices of SERAPHUSDT and other perpetual futures on the platform significantly deviated from the spot market. After internal verification, CEX confirmed that the system logic operated as expected. However, a sharp decline in liquidity led to significant discrepancies between spot and derivation prices, triggering severe price fluctuations, which may have affected some customers with unreasonable market prices. If any user is affected by this situation, please contact the CEX customer service team or account manager immediately. The official will review individual cases within 14 working days. Users can obtain 24/7 multilingual support via live chat or submit a ticket through the web form.