CEX CEO: Apologizes to users affected during the flash crash and will seriously address user issues.

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On October 11, CEX CEO Richard Teng stated: "The Crypto Assets market has been volatile over the past 24 hours, and I know many have faced challenges on our platform. I sincerely apologize to all affected users." "We will not make excuses—we will listen carefully, learn from this, and commit to doing better. If you still have any unresolved issues, please contact our CEX support team. We will address every issue seriously and provide compensation where appropriate. Market Fluctuation is part of the market, and we encourage all users to stay informed and proceed with caution during times of Fluctuation. Thank you for your continued support."

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