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Using AI to balance nursing workloads in infusion centers
UCSF Health has implemented an AI-driven capability to balance nursing workloads in its infusion centers, addressing nurse burnout and improving satisfaction. This technology, part of the LeanTaas iQueue solution, helps distribute patient assignments more evenly among nurses, going beyond just scheduling and level-loading. The initiative required significant nurse buy-in and trust, with leaders emphasizing that the AI assists rather than automates clinical judgment.