A senior executive from a leading exchange: From follower to leader, VIP upgrades go beyond just lowering fees

2025-12-18 13:22:56

Abstract generation in progress

【Crypto World】In a recent live sharing session, Xie Jianyin, the Mandarin-speaking head of a leading exchange, frankly stated that he had a clear goal from his first day on the job— to transform the platform from an industry follower into a true leader.

He emphasized that “User interests first” is not just a slogan pasted on the wall, but a concrete action that must be implemented year after year, month after month. In his view, if the platform cannot genuinely protect users’ rights and interests, it has no qualification to stay in this position.

The reform of the VIP system also prompted his deep reflection. He believes that upgrading VIP status should not be limited to superficial improvements like “lower fees and better benefits.” The key is to start from the source of service and redefine what long-term value VIP users should receive.

Specifically, moving forward, a comprehensive service ecosystem will be built around the real needs of high-net-worth users. This includes exclusive asset management plans, large account staking and lending support, monthly airdrops, online and offline VIP events, and one-on-one customized services. This is not an overnight achievement but a gradual process of refinement and improvement.

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PensionDestroyer

· 12-20 18:01

Listen to this set of rhetoric, claiming to be "user first" and "leader" again. How long can they stick to it this time? It sounds nice, but isn't it just about exploiting high-net-worth users? Asset management plans, airdrop benefits... it just feels like a new way to cut leeks. People say this every month, but how many actually see it implemented? Lower fee rates? I just want to see how they plan to earn it back from us.

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SerumSqueezer

· 12-19 13:52

Sounds good, but I just want to ask—can it really be implemented? Or is it just the same old rhetoric?

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GateUser-9ad11037

· 12-18 13:53

Lowering fees? That's a joke. The key is whether we can truly protect the wallet.

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UnluckyLemur

· 12-18 13:48

Sounds good, but I've heard the excuse of "low fees" too many times. --- Damn, it's "user interests first" again. If they truly cared, there wouldn't be so many exchanges running away. --- Asset management plans and lending support? Nice words, but the key is how to actually implement them. --- A bunch of benefits from VIP upgrades sound appealing, but I just want to see how it actually performs. --- From followers to leaders, get the risk control right before blowing your own horn. --- Monthly airdrop benefits are interesting, but preventing rug pulls and protecting investors is the real way. --- They're building ecosystems again, but it feels like they're just selling concepts. --- Staking and lending support sound tempting, but I'm worried it's just another scam. --- Genuine protection of user rights is real strength, not just talking about it in live streams. --- This logic always sounds like it's tailored for high-net-worth users. What about ordinary retail investors?

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MysteriousZhang