Recently, the backend has accumulated two or three hundred similar inquiries, all of which are asking the same question: "What happens to the accumulated incentives after account cancellation?"

Honestly, seeing these messages made me feel completely stiff.

So today I must break down and explain this matter clearly: never casually cancel your account. This is not some mysterious profound principle; it’s just basic operational norms.

Having been in the industry for nearly 8 years, I’ve seen too many newcomers stumble over these "basic steps." Some think that if they no longer need the account, they should just delete it; others casually lend their accounts to others for operation. But what’s the result? They can’t receive the platform’s incentive rewards, and the people helping also end up losing—double losses, which is truly unfair.

First, you need to understand the platform’s incentive logic. Currently, mainstream digital asset trading platforms are equipped with mutual aid incentive systems, whose main purpose is to encourage expanding a trustworthy user base through compliant channels. But this mechanism has a strict rule: once an account is canceled, or if the system detects abnormal operations (such as frequent logins from different locations or proxy transfers), the incentive channels will be directly frozen, and all previously accumulated rewards will be cleared on the spot. Trying to contact customer service is usually a waste of effort.

So what if you really need to improve verification? Here are two safest options:

The first is to find a truly trustworthy friend nearby to complete the compliant verification process on your behalf, but the key point is to supervise and follow up throughout the process yourself—absolutely cannot let outsiders have exclusive access to your account.

The second is to directly apply for the platform’s collaborative support feature. I personally recommend this route. It’s like opening an independent cooperative backend for yourself, avoiding being passively stuck in complicated assessment procedures, and saving the hassle of arguing with others.